In this capacity, NEIC manages and oversees EIA’s principal means of external communication: its public website (www.eia.doe.gov), print publications, media relations activities, and the Information (Customer Contact) Center. NEIC also provides certain internal (employee) communications services, as well as agency-wide administrative services including serving as the Agency Freedom of Information Act coordinator and coordinator of all of EIA’s controlled correspondence, Congressional testimony reviews and comments, Government Accountability Office and Inspector General audits, DOE directives coordination / review comment / consolidation, and Federal Managers’ Financial Integrity Act (FMFIA) activities.

Staff
   Mark Elbert: Division Director, Web Services
   Susanne Johnson: Division Director, Information Center Operations

Biography
Gina Pearson is a certified Project Management Professional with more than 10 years experience creating communications and Web-based solutions for government, public sector and policy organizations. Gina previously was the Web Manager for the U.S. Department of Agriculture's Economic Research Service, where she oversaw the online services offered to both the agency's external customers and employees. Under her leadership, ERS dramatically improved its Internet strategy and operations from one of second-guessing what users want, to one of aggressively researching and documenting the needs and interests of the public web site's and employee intranet's target audiences. 

Before joining ERS, Gina was a Senior Technology Consultant for Advanced Technology Systems, where she played a lead role in redesigning the U.S. Department of Labor's home page, www.dol.gov, launched on Labor Day 2001. At Labor, Gina also coordinated efforts to apply the redesign's new branding, navigation, and enhanced features across the rest of the agency's public Web sites and played a lead role in launching both the FirstGov for Workers and Disability.gov web portals. Prior to joining Advanced Technology Systems, Gina was a program analyst for the U.S. Department of Education, where she helped launch students.gov, studentjobs.gov, and the home page of the Project EASI (Easy Access for Students and Institutions) initiative. During her tenure at Education she was also assigned to the National Partnership for Reinventing Government, where she coordinated the Federal Communicators Network and helped promote the first federal electronic government initiative, known as "Access America.“

Gina was a founding member of the Federal Web Content Managers Forum and has served on the steering committees for FedWeb, the Digital Government Institute, and other educational organizations serving the federal web community. She is known as one of the chief proponents in the Federal government of "user-centered design," a philosophy and process that puts the needs of the user at the center of the web design and development process. Gina also currently serves on the Federal Web Metrics Committee, and Federal Usability Committee. She has received two "Hammer Awards" from former Vice President Gore, recognizing her work in creating customer-oriented Federal web sites, as well as a Government Information Technology Services (GITS) Board Information Technology Innovation Fund Award. Before entering government service, Gina was Legislative and Employment Concerns Coordinator for the National Association of Graduate-Professional Students. 

Gina graduated first in her class from Long Island University's Brooklyn Campus, with majors in both journalism and anthropology. She was a Ph.D. candidate (ABD) in sociocultural anthropology at The American University in Washington, D.C., from which she received her Master of Arts degree.

When Gina is not helping set new standards for the design and development of Federal Web sites, she studies various forms of ethnic dance and renovates her home in Maryland.